Click Energy in 2022: Prices, Reviews and Contact Details

What makes Click Energy different?

Founded in 2015, Click Energy is relatively new. Nonetheless, their website insists that they have many years of experience in the Northern Ireland energy market, and is dedicated to proving to energy consumers that their is “a better way”.

Click Energy has built its brand on providing consumers with a simple, clear energy choice that puts the customer first while also protecting the environment. Its slogan is “click for the climate”, and all its new energy tariffs use 100% renewable energy. It also does not offer gas, making them one of Northern Ireland’s 4 electricity-only suppliers (along with Electric Ireland NI, Power NI, and Budget Energy.

They promise to be open and transparent about the way they work, and where / how they buy their electricity. They also promise to be clear and transparent in their pricing, making it easy to get in touch when you need them.

Who are Click Energy?

Click Energy is a new(ish) energy supplier with a clear focus on renewability, transparency, and customer service. As a small supplier, it is unclear exactly how many customers they have.

As well as supplying renewable domestic and commercial energy, the company also works with businesses to help them make green innovations. In February 2021, Click Energy was announced as a Silver Level Innovator in the Innovate NI Innovation Accreditation programme for its research in predicting energy prices with Ulster University.

Who owns Click Energy?

Click Energy was founded by Damian Wilson, the brand’s Managing Director.

Are Click Energy any good?

At first glance, Click Energy have everything you could want in an energy supplier. They’re deeply invested in renewability and innovation. They have a good selection of tariffs with reasonable prices, and they seem to genuinely care about delivering great customer service. But do the experiences of real customers reflect this? And are their prices among the most competitive for energy consumers in Northern Ireland?

Let’s dive a little deeper.

Click Energy tariffs & prices

Click Energy is an electricity-only supplier. If your home uses gas, you will need to get this elsewhere. Keep in mind, however, that this may still work out cheaper than opting for a dual-fuel tariff.

Below you can find the cost information associated with these tariffs.

Click Energy Variable Rate Tariffs

Click energy has one variable-rate plan on offer at the moment. With these type of plans, your rates will fluctuate based on market movements. However, you have more flexibility to leave for another plan or switch supplier.

The costs associated with this tariff can be seen here:

Click Energy Fixed Rate Tariffs

Click Energy also offers fixed-rate tariffs next to their variable rates. Down below is an overview of the fixed tariffs and their prices.

The pricing on these tariffs can be seen here:

Click Energy Prepaid Tariffs

Click energy also has rates for you when you have a prepayment meter. This section shows an overview of the prepaid rates available.

Costs associated with this tariff plan can be seen here:

Click Energy Economy 7 Tariffs

Even customers with an economy 7 meter will be able to get a tariff from Click.

As mentioned previously, these tariffs have two separate unit rates, one for peak hours of consumption and another for off-peak.

Pricing on these tariffs can be seen here:

Is Click Energy really cheaper?

That depends on who currently supplies your energy, the kind of meter you have, and when you use the most energy. If we assume Northern Irish average usage of 3,200 kWh per year, Click Energy’s prepayment tariffs are potentially cheaper than Budget Energy, SSE Airtricity and Power NI of you factor in the £15 credit for new customers.

Click Energy: What other services do they offer?

Click Energy has a few other services available to business and domestic energy customers. Let’s take a closer look at these here.

Do Click Energy do business tariffs?

Yes, Click Energy offers a selection of green energy tariffs for businesses. There’s even a “Rural Saver” tariff for farmers. Rates are negotiated on an individual basis. They depend on the size of your business, your energy consumption and your peak load hours.

Do Click Energy have smart meters? What smart meters do they offer?

Unfortunately, Click Energy does not currently offer smart meters. However, given that the UK government is keen to make smart meters available to all domestic and commercial energy consumers by 2025, this will hopefully change very soon.

How to apply for the Warm Home Discount with Click Energy

Energy suppliers with over 250,000 customers are required by law to provide the Warm Home Discount. This provides a flat £140 discount on the cost of energy through the colder months from September to March for elderly and vulnerable consumers.

However, as a much smaller supplier, Click Energy does not offer this discount. Nonetheless, prices may still be cheaper than using a larger supplier, even with the Warm Home Discount.

Click Energy customer reviews: What do their customers say?

The Papernest team is always on hand to help you find the right supplier and tariff for your needs. But that doesn’t mean you shouldn’t do a little homework of your own.

Click Energy’s Trustpilot page is a good way to get an overview of customer sentiment. Be aware, however, that some reviewers mention the Australian version of Click Energy which is actually a completely different company to the irish version. As such, overall ratings should be taken with a grain of salt.

Click Energy has an overall customer score of 1.9 out of 5. This makes them a “Poor” supplier.

At the time of writing, Click Energy has only 16 customer reviews. Of which:

• 1 (6%) was “Excellent”
• 1 (6%) was “Great”
• 1 (6%) was “Average”
• 2 (13%) were “Poor”
• 11 (69%) were “Bad”

Many negative and neutral reviews were of the Australian company. However, the 2 positive reviews were for the Irish version of Click Energy. Positive reviews focused on substantial monetary savings and ease of getting in touch with Click Energy. Negative reviews, however, cite poor customer service, and unexpected rises in energy costs.

On Reviews.io things are generally more positive, with 58% of customers saying that they would recommend the brand.

How green is Click Energy?

Click Energy does not offer gas, and only offers 100% renewable energy, making them a very green supplier.

Click Energy energy fuel mix

Although Click Energy offers 100% green tariffs to new customers, its energy fuel mix is not 100% renewable yet. Its full energy fuel mix is as follows:

• 87.7% Renewables.
• 8.5% Gas.
• 2% Peat.
• 1.2% Coal.
• 0.3% Oil.
• 0.3% Other.

Contacting Click Energy

At Papernest, we understand how important it is to get in touch with your energy supplier quickly and easily when you need them. Fortunately, Click Energy have based their brand around being easy to contact and this seems to be corroborated by the brand’s positive reviews.

You can get in touch with Click Energy by calling 0800 1 070 732, or filling out a customer contact form on their website.

If you prefer, you can email chat@clickenergyni.com.

Click Energy: How to pay

The quickest and easiest way to pay your Click Energy bill is by direct debit.

However, you can also pay :

• Online.
• At any Danske Bank Branch.
• By debit/credit card over the phone.
• By cheque/bank draft sent by post.

How to refer a friend to Click Energy

Unlike many smaller suppliers, Click Energy does have a referral scheme. Every time you refer a friend, £20 will be credited to both their account and yours. Contact the customer service team to get a referral code. You can make unlimited referrals.

How to complain about Click Energy

If you have a complaint about Click Energy, you can submit it to the team over the phone, via email or in a letter to the above address. You don’t necessarily have to send your complaint in the post.

Click Energy has 8 weeks to resolve the complaint to your satisfaction. If you feel that they have not done this within 8 weeks, you can submit your complaint to the energy ombudsman.

If you feel that Click Energy is the right supplier for you, get in touch with the Papernest team before you make the switch!

The Papernest team can help you find the perfect Click Energy tariff for your household. We’ll also manage your switch from end-to-end to help you get greener energy faster and completely hassle-free.

Want to know more?

Call us today on 0330 818 6225

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