Co-op Energy in 2022: Prices, Reviews and Contact Details

Like all other Co-op brand businesses, the company is owned by its members. If you become a customer then you get a say in how the business is run. All energy supplied by Co-op Energy, in conjunction with its partner Octopus, comes from 100% renewable sources, as has been requested by Co-op members in the past. This guide will tell you everything you need to know about their tariffs, fuel mix and how to switch, as well as providing the contact details you might need.

Who is Co-op Energy?

Co-op Energy is part of the Midcounties Co-operative, which is the UK’s largest independent co-operative. Founded in 2010 and with a dedication to offer customers 100% renewable and carbon offset energy at good prices, they merged with Octopus Energy in 2019. They currently have around 300,000 customers in the UK, and while they do not supply energy directly they still operate as an independent energy supplier with a range of tariffs.

Is Co-op Energy any good?

Both Co-op and partner Octopus are very highly regarded by customers, which you can see by looking at the various online surveys and customer feedback sites. The most respected of these is the annual Which? energy survey. They source the opinion of thousands of users, asking them to score their suppliers in various areas of service. The latest scores for Co-op Energy on Which? rate them as 9th out of a total of 35 energy companies reviewed, scoring well across the board. Bill accuracy was particularly impressive. They scored 73% overall getting five star ratings for bill accuracy and four stars for complaints handling, value for money, bill clarity and customer service. The digital tools rating was three stars. In addition, they answered the phone in just one minute and 23 seconds on average, one of the quickest in the category. The main customer feedback and rating site Trustpilot, score Co-op 4.5 out of five. This comes from more than 3,000 ratings, with more than half of customers rating them excellent. Co-op’s partner, Octopus Energy, did even better, coming top in the Which? survey with an overall score of 83%. It gained an impressive five stars in three categories: customer service, complaint handling and bill accuracy. They also scored 4.8 out of five on Trustpilot from more than 36,000 reviews.

What makes Co-op Energy different?

Several factors make them different from other suppliers. Being part of the Co-op brand means that customers get a say in the decision making process. Although the exact way this works has changed since joining with Octopus, almost all Co-op customer decisions and viewpoints have been included. Chief amongst them is a commitment to sustainable energy, with all electricity coming from 100% renewable sources. That means no power comes from fossil fuels such as coal or oil. Instead it all comes wind, solar, biomass and other 100% renewable sources. The gas they supply is also fully carbon offset, helping you to reduce your footprint. Co-op Energy is also committed to community energy. In fact, they offer the UK’s only tariff powered by 100% community generated electricity. This means they are supporting local communities across the UK, and guarantee to pay their generators a fair price.

Who owns Co-op Energy?

As a co-operative, Co-op Energy is owned by its customers. It is the only co-operative in the energy market. As such, all its members have a say in how the company is run. However, things have changed slightly since the company merged with Octopus Energy in 2019.

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Co-op Energy customer reviews

The main customer feedback and rating site Trustpilot, gives Co-op Energy a very respectable score of 4.5 out of five. There are currently more than 3,000 ratings and more than half of customers rate them excellent. They also score well in the Which? Energy survey, which scored them 73% overall, placing them in the top 10 of UK energy companies.

What are the Co-op Energy tariffs?

Below you can find the cost information associated with these tariffs.

Coop Warehouse Variable Rate Tariffs

Coop has one variable tariff available. Variable tariffs fluctuate along market movements but allow customers flexibility in changing.

The costs associated with this tariff can be seen here:

Coop Fixed Rate Tariffs

Coop has 2 fixed rate tariff plans, a green plan and a normal plan.

The pricing on these tariffs can be seen here:

Coop Economy 7 Tariffs

Coop also has Economy 7 plans for people with an Economy 7 Meter.

As mentioned previously, these tariffs have two separate unit rates, one for peak hours of consumption and another for off-peak.

Pricing on these tariffs can be seen here:

Co-op Energy fuel mix

Like all suppliers, Co-op Energy is legally required to release information about its fuel mix. As their energy is supplied to customers through Octopus, we will look at their fuel mix compared to the national average.

How to contact Co-op Energy

If you want to contact Co-op Energy then there is someone to answer your questions seven days a week via email at coop@octopus.energy. There is currently no chat function on the website. You can also call the freephone number 0808 164 1088. It is open 9am to 5pm Monday to Thursday and 9am to 4pm on Friday, closed on weekends. Co-op Energy answers the phone in under two minutes on average.

Does Co-op Energy use smart meters?

Co-op Energy offers smart meters, including on prepayment accounts. However, if you switch from another energy company, you may find your smart meter loses some of its functionality. You might have to give meter readings manually. If your smart meter was installed by Co-op Energy before the merger with Octopus Energy, it will continue to work as intended.

How many customers does Co-op Energy have?

Co-op Energy has about 300,000 customers, all of whom now have their energy supplied by Octopus Energy.

Who supplies Co-op Energy with its power?

Co-op Energy and Octopus Energy get 100% of their supply from renewable sources, such as wind, solar and biomass. The gas they supply is fully carbon offset. They also offer the UK’s only tariff powered by 100% community generated electricity.

Do Co-op Energy do business energy tariffs?

Co-Op Energy does not currently offer any business tariffs.

Is Co-op Energy cheap?

Co-op Energy’s fixed rate tariff offers energy comparable in price to the other major providers in the UK. However, their community tariff is slightly more expensive as the energy comes from local sources and they are committed to paying their suppliers fairly. This means some of the costs are transferred to customers who choose this tariff, at around £82 a month. Customers on the fixed rate and flexible tariffs will be paying slightly less per month, at around £79 to £80 for the average UK home.

Co-op Energy how to pay?

Co-op Energy prefers direct debit payments, although they currently offer no discount for this way of paying. Direct debit payments will be taken monthly. You can also pay in the following ways:

1. Bank transfer
2. Cheque
3. Credit card
4. Debit card
5. Paypoint retailers

Prepayment tariffs are also available.

How to switch to Co-op energy

If you want to switch to Co-op Energy, then simply get in touch with them and have your personal details and current supplier details ready. Once you have given them permission to make the switch there will be a 14-day cooling off period when you can change your mind. Once this expires the switch in suppliers is usually carried out within a week. You don’t need to cancel your current contract as they will take care of this for you. Alternatively, you can use a dedicated switching service who will also take care of all the leg work. It really is very easy to switch suppliers.

How to cancel Co-op Energy

If you are with Co-op Energy and wish to switch to another supplier, then you simply need to contact your new preferred provider. They will take care of cancelling your contract with them. However, if you simply want to cancel your contract due to a move or for other reasons, then simply contact Co-op in one of the ways detailed below.

How do I contact Co-op Energy?

There are a number of ways to contact them:

Office hours are Monday to Thursday, 9am to 5pm, Friday, 9am to 4pm, closed at weekends

How to complain about Co-op Energy?

If you wish to make a complaint you can do so via any of the above contact methods. If you would like to register a complaint with an independent body, then you need to contact the industry regulator Ofgem. You can do that here.

Is it easy to switch to Co-op Energy?

Switching to Co-op Energy is very straightforward. There are no engineer visits, no disruption to your supply and no exit fees at any time.

Our opinion on Co-op Energy

While there are other cheaper providers on the market, they offer 100% renewable and offset energy as well as being the only supplier to offer community generated power. This sets them apart from the competition and makes them a good choice if you are looking to minimize your impact. They have performed well in customer surveys and partnered with one of the best suppliers on the market right now, Octopus Energy.

Read about other energy suppliers:

• Bulb
• British Gas
• Octopus Energy
• E.On
• Avro Energy

FAQ

Is Co-op Energy any good?

Co-op Energy rated 9th out of a total of 35 energy companies in a customer survey by Which?, getting five stars bill accuracy. Co-op Energy scored 73%, with four stars for complaints handling, value for money, bill clarity and customer service.

On Trustpilot, Co-op Energy scored 4.5 out of five, from more than 3,000 ratings. More than half of customers said they were excellent.

Is Co-op Energy cheap?

Co-op Energy provides 100% renewable electricity from sustainable sources and any gas they provide is carbon offset. As such, it is not the cheapest on the market but nor is it the most expensive.

They also invest in community energy projects, meaning you can get your energy provided by one of 80 community projects around the UK. This is local, sustainable energy produced with as little impact as possible.

How do I contact Co-op Energy?

There are a number of ways you can get in touch. Email coop@octopus.energy or call Monday to Friday on 0808 164 1088, although this number is closed at the weekend.

What is Co-op Energy’s customer service like?

Customer service is good. Co-op Energy answers its phones within two minutes on average and receives fewer complaints than most other large energy providers in the UK.