OVO Energy in 2022: Prices, Reviews and Contact Details

Who are OVO Energy?

OVO Energy is one of the fastest-growing energy brands in the UK. Its growth became especially substantial in January 2020 when it acquired "Big 6" supplier SSE. Although the SSE brand is still active and SSE customers are still SSE customers, the acquisition added 3 and a half million new customers to the OVO group. OVO is a progressive energy company with a firm focus on renewables, and customer service.

Who owns OVO Energy?

OVO Energy is a subsidiary of Imagination Industries Ltd. and part-owned by the Mitsubishi group.

Are OVO Energy any good?

OVO Energy offers very decent value for money, have a record of excellent customer service, and have a modest but eclectic range of tariffs. They are also a great choice for eco-conscious customers. Especially if you’re willing to pay the small monthly premium for the OVO Beyond upgrade.

But do the lived experiences of real customers live up to the awards and accolades? Are OVO Energy equipped to handle the unique needs of your household? The Papernest team understands that not every energy consumer has the same definition of "good". Which is why we carefully match suppliers and tariffs to your unique needs. Let’s take a look at OVO Energy’s performance in key areas so that you can make a more informed decision.

OVO Energy tariffs 2022

At Papernest, we understand that it’s not just about finding the perfect supplier, but identifying the perfect tariff. OVO Energy have an eclectic range of tariffs that should suit the needs of most households. However, there are not so many as to bamboozle energy consumers.

You can see details for all the energy tariffs available to new customers below.

OVO Energy Variable Rate Tariffs

OVO for now only has one variable rate tariff, which is their standard variable rate. With variable rates the rate you pay is subject to daily change but you can also always leave your contract if you like.

The costs associated with this tariff can be seen here:

OVO Energy Fixed Rate Tariffs

Ovo has a few fixed tariffs available as well. In the following table is an overview of their fixed rate tariffs.

The pricing on these tariffs can be seen here:

OVO Energy Prepaid Tariffs

If you have a prepayment meter, don´t worry. Ovo also has tariffs available for people with prepayment meters.

Costs associated with this tariff plan can be seen here:

OVO Energy Economy 7 Tariffs

Sometimes called double electricity, OVO offers economy 7 plans for those who possess an economy 7 meter. These tariffs have two separate unit rates, one for peak hours of consumption and another for off-peak.

Pricing on these tariffs can be seen here:

OVO Energy: what other services do they offer?

As well as providing energy, OVO Energy offers a number of other services including…

Boiler and home emergency cover

Your boiler is at the heart of your home’s heating. Investing in boiler cover can keep your boiler in peak condition, ensuring that it operates efficiently and protects you from the risk of expensive repairs later down the line.

OVO offers various levels of boiler and home cover starting from £13 per month. The cover provides access to 4,500 approved engineers all over the country and includes:

• Annual boiler service
• Boiler & heating system

Broadband

Now that SSE is part of the OVO group, the brand also provides fast fibre broadband with unlimited downloads. Line rental starts from £23 per month for 35Mbps or £26 per month for 63 Mbps.

Do OVO Energy do business tariffs?

Yes, OVO Energy also offers renewable energy tariffs for business customers via SSE. Plans are scalable, and are available to microbusinesses, SMEs, enterprise-level companies and public sector entities.

Rates are negotiated on an individual basis depending on the size of your business, your location, how much energy you use, and when you use it.

Do OVO Energy have smart meters? What smart meters do they offer?

Yes, OVO Energy offers smart meters to new and existing customers. In fact, you will only be able to access the brand’s best value tariff with a smart meter. A smart meter communicates your usage data straight to the supplier. No need to take meter readings or pay more for inaccurate estimated bills.

OVO currently offers second-generation SMETS2 smart meters. These use a secure DCC network, and unlike their first-generation counterparts they will continue to communicate usage data to your new supplier if you switch. At Papernest, we recommend switching every 12-18 months to ensure the best value for money. And, needless to say, we’re always on hand to bring you the best possible tariff for your needs.

How to apply for the Warm Home Discount with OVO Energy

If you’re struggling to heat your home in the winter months, you may be eligible for the Warm Home Discount.

This is a government initiative facilitated by energy suppliers. It allows vulnerable energy consumers can get a discount on energy between the months of September and March. If you are of pension age (core group) or receive income-related benefits (broader group) you may be eligible for this discount. Details of the 2022/2023 are not finalised yet. You can check on their website if you're applicable.

Looking to compare different energy suppliers?

Find out more

⭐️ Free Service

Compare and choose the best energy suppliers for your home.

OVO Energy Reviews: What do their customers say?

Energy companies invest a small fortune in marketing. So it may seem like every supplier is the best one for you. The Papernest team can help you to cut through the marketing bluster and find the right supplier and tariff for your needs. One of the most important things we look at is how the supplier’s customers feel about them.

At the time of writing, OVO Energy seems to be making a great impression with customers. They currently have a score of 4.2 out of 5 on its Trustpilot page. This puts the supplier in the middle of the "Excellent" range.

OVO Energy currently has 61.116 customer reviews. Of these:

• 70% were "Excellent"
• 15% were "Great"
• 4% were "Average"
• 2% were "Poor"
• 9% were "Bad"

Positive reviews focus on a high standard of friendly customer service, ease of switching, efficient installations and effective, supportive issue resolution.

Of course, like any supplier, OVO Energy also has some negative reviews. These focus on inaccurate and expensive estimated bills, billing issues (including double billing), difficulties accessing the app, and poor communications regarding debts.

Nonetheless, it’s important to note that 85% of reviewers rated the supplier as above average.

How green is OVO Energy?

OVO Energy offers 100% green energy tariffs. Customers can also gain even more green credentials if they opt for the OVO Beyond upgrade. This includes greener gas with 15% from renewable biomethane and 85% carbon-offset gas. OVO also plants not just one but 5 trees for every OVO Beyond member. This is managed through the brand’s ‘I Dig Trees’ programme and costs £6 extra a month.

What is the OVO Energy energy fuel mix?

OVO Energy’s fuel mix is 100% renewable. However, its website does not state how much of its energy comes from solar, wind, hydropower and biomass.

OVO Energy Contact Information

Being able to contact your energy supplier is important. Cheap, green energy is great. But you also need to know that you’re supported when something goes awry, or you have a query about your bill.

There are a number of ways to contact OVO Energy. The easiest way is to call them on 0330 303 5063. Their phone lines are open from 8am - 6pm Monday to Friday. You can also email them at hello@ovoenergy.com.

OVO Energy: How to pay?

It’s cheapest and easiest to pay your OVO Energy bill via direct debit. It’s important to have an accurate idea of how much energy you use so that your direct debit is fair and accurate. The Papernest team can help you with this.

If you prefer to pay monthly, you can do this by credit or debit card wither via OVO’s website or mobile app. You can also pay with your card over the phone, or via BACS transfer or by cheque / postal order.

How to refer a friend to OVO Energy

If you refer a friend, relative or work colleague to OVO Energy, you can get a reward of a £50 gift card for M&S, John Lewis & Partners, Sainsbury’s, Halfords, B&Q or Amazon.co.uk. Whomever you refer gets one as well! If you are an OVO customer, you can refer a friend by clicking here.

How to complain about OVO Energy

If you have a complaint about OVO Energy, you can register this in a number of ways. You can fill in the online form here, send an email to hello@ovoenergy.com, or call 0330 303 5063.

If you’d prefer to send your complaint in the post, you can send it to:

OVO Energy Temple Quay 1 Rivergate Redcliffe Bristol BS1 6E

How to switch to OVO Energy

Think OVO Energy might be the one for you? Don’t do anything without first getting in touch with the Papernest team. We can match you to the perfect OVO Energy tariff for your needs. We’ll even manage your switch from end-to-end, so you can get quicker access to cheaper, greener energy.

FAQ

When was OVO Energy founded?

OVO Energy was first founded in 2009 and the group of companies has grown rapidly ever since, encompassing smaller niche suppliers like prepayment specialist Boost Energy.

Where is OVO Energy based?

OVO Energy is based in Bristol, with presences in both Bristol and London.

How often does OVO Energy bill?

OVO Energy bills on a monthly basis. If you pay by monthly direct debit, it’s a good idea to submit a meter reading every 3 months to ensure that what you pay is an accurate reflection of your usage.